Who I have the same questioned this topic

I needed to turn off my caller ID to make a business call where I didn't want the person to have my home phone.

I went to settings, phone, and the option was gone.  The words did not appear.  There wasn't even a blank space.

I went to MyVerizon.  Put in ID/PWD.  My pwd is 13 digits, upp/low/special characters, etc.  Typed "caller id missing from iphone xr."  It responded with a list of items that should be in the box.  Although logged in via phone, I asked for an agent and had to do the id/pwd again.  The agent told me to select it on the page and I once again explained it was missing.  After several holds, I was told to click the link.   There was no linkl  Then the agent sent the link.  It took me to a page where I had to log in again and it started talking about some other program or appl.   I wasn't sure what this was all about.  I got back to the agent and said what the link was showing me. The agent suggested resetting my phone and then talk to him/her.  I said that reboot and I'd start all over.   So s/he suggested changing network settings.

Of course the phone rebooted, the option doesn't exist, and I have to go through all of this again. My Verizon had some things including other options, which took me to another page, id/pwd again, to check the compatibility with spam software but I'm not even sure that's the right thingl.'

I have a few questions:

1) Has verizon made changes to the Apple OS reducing my functionality?  If so, why not integrate it so I see the option right there without the wild goose chase?

3) How the heck can I block my phone when I make a call?  I've now lost several hours.  The searches all point back to something gone.

4) I won't bother to explain my thoughts about Verizon's AI systems or agents that seem to know no more than I do.

5) I'm paying money for insurance/support.  Am I going to the right place?  I had hoped that paying extra money would give me something extra.  Like maybe they know about changes made by Verizon to an Operating System.

6) As a Verizon Customer, with an iPhone XR, other than MyVerizon, which appears to nothing other than a barrier to reach customer service, are there other apps that are available that are recommended or helpful?

7) How has business managed to convince customers to provide customer service to other customers, replacing paid agents at no charge.  I need to have my house painted for free.