Who I have the same questioned this topic

Clicked "Add a Line" on My Verizon page, clicked "I'm with Verizon" option on following page, checked IMEI, added SIM to cart, paid for plan, chose to transfer old number. This was a week ago. Since then, the second phone/line hasn't showed up on my account page. Confirmation email has "account ending in xxxx" that differs from my account number, phone won't activate (a different topic there...). Any help, please?