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Verizon deal for existing customer
Enthusiast - Level 2

We have been Verizon customers with 5 lines for over 15 years. Recently, an iPhone 7 on one line stopped working and says No Service. I tried to upgrade the phone but Verizon is only offering a promotion for the iPhone XR if we get a new line. I am extremely upset and disappointed that they wouldn't offer the promotion to a long term loyal customer especially when our current phone isn't working. I now will be exploring options with other carriers that have promotions for new customers since Verizon doesn't seem to appreciate our loyalty over the years.


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Who I have the same questioned this topic