Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We've had problems with Smart Family. There was a conflict between the Smart Family VPN and another monitoring service we are using. We talked to a rep at the Verizon store who told us we have to take the VPN off and that we cannot use Smart Family at all. However, the restrictions on the line still appear to be working, though there have been some glitches. I have been on the chat service multiple times for a couple of hours at a time to get clarification. Some reps on chat have contradicted what the guy at the store told me. But we always run out of time before I get more details. Each one has promised to mail me answers about this after they research it and not one of them has. Quite frankly the techs on the chat service seem to be pretty clueless. Spending a couple of hours waiting for replies and still not getting a straight answer is pretty horrific.
This is not acceptable customer service.