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Outrageous Technical Support Service
rtbjjallen04
Enthusiast - Level 1

On Saturday, June 13, I had the most ridiculous experience with Technical Support.  After hours and hours, 3 1/2 to be exact on the phone with Tech Support I was told to finish backing up data and they would call back in an hour.  They gave me a time 2:20 and never called back.  I then called them back and got a Tech Support agent who wanted to start the whole process over again.  I asked for a Manager and got the ruddiest Manager I have ever spoken with who just continue to over talk me and tell me I would have to do all the steps again that took 3 1/2 hours to begin with.  I have been with Verizon 20+ years and never experienced this with a defective 4 month old phone.  The is the worst service ever.

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