I just had the worst experience at the Encinitas Verizon. I was "helped" by Alma (I believe that was her name. She was rude. I mean really rude! I wanted help with buying two chargers and I was trying to ask her basic questions, none of which she knew the answers to. I finally was able to find the answers myself (on the box.) I felt like she was trying to get me to buy them and get out of there. I wanted to look up some information since she wasn't helping me at all and she told me that there was a line of people waiting outside so maybe I should go home and do some research. Seriously?! BTW, there was another guy there and his son and they had been there when I walked in, so obviously they had been there longer than me. She finally had the person (who was waiting to take my payment,) go out and help the ONE person who was waiting outside. In 2 minutes he was back inside and the other customer with his son was still in the store. I also asked her to look at my phone and see if she could tell if there was something on my phone that was draining my battery. She said, No. It's because your phone is old. She wouldn't even look at my phone! Come on! I ended up buying 3 chargers and decided to just bring them back if I didn't like them. She was the kind of employee who I would fire immediately!! I mean there are a lot of people looking for jobs right now and it can't be THAT HARD to find someone who wants to work and maybe is grateful enough to have a job that they would be treating their customers like they wanted them there at their store!