Who I have the same questioned this topic

First off, I have the free version. Just try managing files on their website.  You can only delete a small number of files at a time. If you are trying to make room and get rid of large quantities of files...forget it. It often wont let you even scroll down past 8-12 photos before returning to the top of the page. I have called numerous times over the YEARS to complain. Always being told that they cannot figure it out and will have someone contact me regarding the issue. NEVER have they called me back regarding the issue..not once! And they would expect me to PAY for more storage when I cannot even manage what I have????  I like Verizon, Have been with them for probably 20 years, but in their cloud storage..it is a big FAIL.