Who I have the same questioned this topic

I was told when I signed up for Verizon that I would get cracked screen repair for $29 as long as I signed up for the insurance. A could months ago, my screen was cracked so I was very relieved knowing I have $29 screen repairs. I attempted to file a claim, but the deductible was $199. I called Verizon/Asurion to try to figure out what I was doing wrong. I was told that the deductible could be higher if they do not have the parts for me phone in stock and that I could try back in 3 days to see if the parts came in. I've been checking back for several months now and my deductible has not changed to the $29. I'm confused on why i was told I would get $29 screen repairs if I wouldn't actually be able to get it for that price. I called a local screen repair company and they're able to get the parts in next week. Why isn't Asurion able to direct me to a place where I can use my insurance? There are places that can fix my phone locally.