Why is it every time I contact customer service, no matter if it is on the phone, via twitter, or chat, it is a frustrating experience.
I enjoy the service, but, I don't understand why it has to be so hard to get the help I am asking for.
I have been DM'ing support for the better part of the day. I just wanted to change my plan to be ready for 5G and the iPhone 12. It has been nothing but a run around. I have been chasing my tail with them back and forth and feel no closer to getting what I asked for help with.
My request was seemingly simple.
I don't understand what was so difficult, but it sure has been most frustrating and confusing process to get nowhere at the end of the day.
I feel like Verizon does not want my business after all of this hassle. Not sure why
