Who I have the same questioned this topic

My son and I consistently have only had 2 bars of signal for the last couple of years. Whether home or outside of the home. I live in a city, it is ridiculous to only have 2 bars of signal for what I'm paying for service. I consistently have calls drop. I've called in, they do some resets, I'll have full bars for a day and then back to 2. I have a Samsung Galaxy S10 Plus and my son has an iPhone XS Max. So, it's obviously not a phone issue. I'm ready to go to another carrier at this point.