Just received the Extender today, very excited. Not sure I wanted to spend $249 on it, but decided to try it. Well, so far very unimpressed. Multiple reboots, two chats with tech support wasting two hours of my life with no result, and very little feedback. It takes 10-15 minutes to get a response from the support person each time I answer a question. I thought Verizon had good customer service, but I am very disappointed with this whole thing, and likely going to send this thing back and cancel all of my service.