Who I have the same questioned this topic

So I set an alarm to claim a super ticket. I'm waiting on the app 30 minutes before the countdown hits zero. Right when it hits zero and the claim button is available I hit it, it takes me to the second page it says they ran out...then I'm able to try claiming again and then it says claimed then the app crashed, then I try a third time and they ran out...then the app crashes once again and that's it, didn't get reward even though it said claimed and I wasted time of my day. Also please tell me there aren't people with bots claiming by the millisecond, because this is ridiculous.