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Does Verizon value customer loyalty?
VerizonCustomer2022
Enthusiast - Level 1

I’m thinking of leaving Verizon after 15 years as there are no good upgrade deals for existing customers. AT&T is offering me up to $700 per new line if I switch with a 2 year commitment. Verizon’s best deals are only to attract new customers. Why should I have to switch to a carrier to be given a better deal by my longstanding carrier? This creates a perverse incentive to defect to AT&T. Why would Verizon treat loyal customers worse than new customers? Very disappointing. 

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