Who I have the same questioned this topic

I recently got the Verizon LTE Network Extender (model ASK-SFE116) and completed the setup process. Despite the device indicating that service is "Active, Open," none of my devices will connect. Tier 2 tech support confirmed the setup was completed properly and activated on Verizon's side. After many failed troubleshooting steps, I was told many of these devices are defective (which makes sense given reviews on this device indicate many users experience the same issue). I exchanged the device for another one, but am having the same issue.

Has anyone had a similar issue that they were able to resolve?