Who I have the same questioned this topic

The 37205 area has degraded badly - down to zero bars - drops calls if they even arrive 

Have rebooted phone - reset SIM - redone all that a consumer can reset - can not contact anyone at VRZN - by voice - chat or smoke signals - a near by Verizon owned store is closed expect for pick up of online orders - no tech on site  - no one on site to assist