Who I have the same questioned this topic

I ordered my pro max yesterday, payment went through, terms and conditions were accepted , and now the my Verizon app says that my order is on hold because the terms and conditions haven’t been accepted . But if I check my order on my browser it says my order is processing, and I tried calling costumer service and the automated system says my terms and conditions are accepted. Does the my Verizon app have issues? Or anyone else with this problem and what to do?