I have had several live chat conversations with Verizon agents lately. I must say that they are the worst in terms of the following:
1. Response time. Minutes go by before you get a reply sometimes.
2. English is very poor. Many times you can't make out what they are saying.
3. Way too many pleasantries that take up time. "How is your day going today?".
I had a chat today that lasted about 15 minutes. All I needed was a shipping label to return a phone I was trading in. This is just crazy.
I get the impression that these agents are having multiple chats concurrently. Which creates frustration on the customer's end.
I suggest VZW take a sampling of the lengths of these chats and they will see they go on way too long.