Who I have the same questioned this topic

We purchased the LTE extender last month.  We set it up but needed to contact Verizon to have them

send a signal to get it going.   It worked like a charm until a few days ago when the message

"Connecting to SeGw server  Please wait. "   Well it does not connect .  I have reset it several times but it stops at that message.   For 3 days I have been trying to get a live person at Verizon.  Tried all the the dialing tricks but still cannot speak with anyone.   I would appreciate any advise on this

We have 1 iphone and 1 samsung.  Without the booster we are dead in the water as we have no 

cell service due to rural location.