From what I have read here, it is an apparent deja vu. I too recently had an issue of deceit. I have in my possession a transcript of the chat between the Verizon Representative and myself for a iPhone purchase. The terms of agreement was a discount of $350 off the purchase price. Also if I enrolled in autopay I would receive a $10 discount off my monthly bill. It was specifically stated that both promotions could be applied with my current plan. I executed the service agreement based on that information. After the first billing cycle I was paying full price for the phone and the $10 autopay discount had not been applied. I was also told that it would take two billing cycles before I would see the credits. After the fourth billing cycle, still no credits. Again I called Verizon Customer Support. Now the answer for not receiving the credits is that my plan doesn't qualify for those promotions. After admitting the Verizon representative made a mistake, they offered only a $200 discount off the phone price but the $10 autopay discount could not be applied. I asked how could the terms of an agreement be changed after the fact. The response was a mistake was made and Verizon could not honor the agreement. I wanted to return the phone and was told it was beyond the fourteen day return period. I tried to escalate beyond the Team Leader but was told the answer would be the same. So beware even when it is in writing, Verizon agreements are apparently not binding when it pertains to them, only to the consumer. A response from a executive level would be appreciated. This is not the corporate image that should be projected.
