Who I have the same questioned this topic

I honestly get scared each time I have to call verizon. It is so weird how the representatives lie, make stuff up to get you off the phone, say they are scheduling a call back with someone which never really happens, put you on hold for more hours after finally getting through to them and all sound like they just memorized a script. 

I am switching and cant wait never to have to call them again. I learned my lesson that sometimes a bigger company is not always best.