Who I have the same questioned this topic

So I switched banking accounts and forgot to update Auto Pay settings here at Verizon (my fault) They tried 2 auto pay attempts which led to 2-$25 charges on my verizon account here (my fault so I get that), but I paid my bill on time and its never once been late. But then to top it off I was kicked out of Auto Pay completely, thus losing the $10 monthly discount per line.  Verizon lost exactly $0 of revenue due to my oversight but they have no problems profiting off of it. 

So I chat up support and they tell me to contact the Financial Services team, so I do that, they dont even entertain my conversation and send me back to sales, which then sends me to customer support, which tells me to contact Financial Services....  This horrid up about 2-3 hours of time, and ended with no resolution. 

So I try agian another day, get the same run around and then I contact customer support and ask this guy who to contact to leave a terrible review about the customer experience at verizon, he assures me he can fix any problem im having and talks to his supervisor and they enter notes on the account and say to contact Financial Services which I do, and again Financial Services tell me they can't fix it and customer service rep lied. I told them to check the account about the notes from a supervisor and they confirmed they are there and they could see them and then sent me to customer support.  The customer support guy tells me he can credit my account the $70 for the month... and guess what never happens.

I've tried a few additional times to resolve this issue and there doesn't appear to be any amicable resolution forthcoming. Is there any way to fix this? I totally get having to pay the $25 penalties for my mess up, but then to top it off to get kicked out of auto pay for at least 6 months means an additional $450-$500 loss as well, and honestly doesn't make the value of Verizon all that appealing any longer.  If theres no way to fix it thats fine, but it'll be a short lived stop here at Verizon and once devices are paid off I'll be heading else where.