Who I have the same questioned this topic

I was recommended the BYOD rebate from a Verizon customer service agent. So I went ahead and ported in my fiance's phone from ATT to Verizon, and signed up for an unlimited plan for both lines. 

Supposedly, I was supposed to receive a rebate code via receipt when the line was ported. However, I never got the code....

I have called Verizon customer service regarding this and was told that they could not help and was forwarded to the rebate center three times. Each time the rebate center employee told me they cannot help retrieve codes, they can only assist with the status of rebates. After three calls and requesting to talk to a supervisor I was promptly hung up on!!

I have been a Verizon customer for over 10 years and I am insulted by how poorly they treat their customers. 

DO NOT FALL FOR THIS SCAM. 

Really disappointing Verizon.