Who I have the same questioned this topic

Just had a surprisingly good experience with sales/service rep via Chat on the VZ website.  These are so rare these days I wanted to rate them well and leave praise but the "rating" option didn't pop up when I exited the chat.

I can't find a link on the website to reach customer service (so my praise for VZ is dropping by the second as the frustration and time spent on this increases).  

I don't want to wait on hold for 20 minutes to say thanks, if possible.  I just want to email customer service the info so they can ensure this employee is commended (and emulated).

Thanks