Who I have the same questioned this topic

My daughter and son in law ported their phones to another carrier. You would think my bill would decrease drastically. NOPE! They raised my plan rates for the remaining lines and my 1st responder discount is gone. My bill is out of control. A T & T can give me similar service at 1/2 the price. I told the agent this and they just said they couldn't do anything for me.  Unbelievable. Do you care about making your customers happy at all?