It seems that if I post on here, I might get a solution.
I spent HOURS on chat on 12/18 to work with an agent to get new phones for my husband and myself. I was promised a $579.99 trade in for my iPhone 6. The agent ASSURED me that my phone WOULD be worth $579.99 as long as there were no battery issues, screen cracks, or body damage. My phone was in great condition.
I mailed it as per Verizon requirements, and today received an email that my phone was given a trade-in value of $21.
Net loss: $558.99.
So here's the kicker: in the email I received, it was stated that my phone was received "as expected". As expected. Meaning, they knew what they were getting, I didn't try to pull one over on Verizon, and my phone was in the condition they were expecting.
The reason given?
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Adjustment reason:
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Better qualifying promotion found
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Umm, no, Verizon, that's not right. If there was a BETTER promotion found, then I shouldn't be paying almost $800 for my new phone. I should have received, oh, I don't know, MORE money than you originally promised.
I tried to chat with an agent. The agent said, "Oh, I see on your statement that you received $21." Yes, that's correct, agent person. I want to know WHY. And if there's a better promotion, what is it, and why am I paying top dollar for my phone?
So I want Verizon to do one of two things: 1. give me the promised value for my "as expected" phone, or, 2. tell me what the better promotion is, and reduce my bill to reflect it.
