I switched to Verizon recently and qualified for a promo credit with a trade in, I have screen shots of all of the promotions as I signed up. I've provided every number, submission id, anything they've asked for and still nothing. I'm on my third bill and not receiving the correct promotion. I've spent hours on the phone with reps who assure me that they have taken care of it, not to worry. I don't even have the $10 off for auto pay and paperless billing which have been applied the entire time. I'm just shocked at the poor level of customer service so far.