Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
For some reason my account is still suspended despite the fact that I made a payment on Saturday. When I try to call Verizon or anyone else, it takes me to the automatic financial services system, tells me my account is past due, and then proceeds to tell me that I don't owe anything if I agree to make a payment. I waited until today thinking it was just an issue with paying on the weekend, but I have been attempting to contact Verizon numerous times today and all calls lead me back to that financial services number. I can't seem to get in contact with an actual human being, and the financial services number doesn't give me any direction on what to do after it states that I owe them nothing.
Does anyone have any suggestions on what to do next? Thanks!