Who I have the same questioned this topic

How do I get an issue escalated? Since 1/2/2021, I have now spent a collective 40+ hours on the phone between Verizon and Apple. Verizon identified the issue was on their end on 1/7/2021 and after more hours on the phone, all I end up with is ticket numbers and no resolution. No department seems to be able to help. While each representative has been kind and attempted to help, I find it hard to believe that getting my issue of upgrading my phone is this difficult to resolve.