I originally called Verizon over a month ago because my Personal Hotspot wasn’t working, and now, over a month later there is still no resolution.
I have asked kindly and repeatedly to be escalated to a person that can resolve my problem.
Unfortunately, since then, have learned way too much about telecom companies in general and Verizon in particular. Since I can’t seem to reach someone competent through the avenues provided by Verizon: email, chat, toll free numbers, I will attempt to shame them into doing the right thing. Some facts about Verizon that I’ve come to learn over past month:
I could go on but I’m quickly nearing my daily, two hour, deal with Verizon issue deadline. For a company that recently spent billions on Tracphone, it is in Verizon’s interest to improve prepaid customer retention. I personally have no intention of migrating to a Verizon postpaid plan. Which BTW, and I hate to have to mention it, has absolutely nothing to do with my credit rating. Rather, I will simply move to another company.
Thanks for reading and stay safe!
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