Who I have the same questioned this topic

I've been a Verizon customer for over 12 years. Although I've had problems, I was always able to resolve them to my satisfaction by calling customer service. Now I have a service problem and I cannot get a human on the phone to even talk to me about it. I'm encouraged to use a "digital assistant" which wants to charge me $1.00 before talking to anyone. This service degradation is going to end a long relationship if I don't get help.

I have a Galaxy S5. It is plagued more and more with robocalls. But lately there is an escalation which, a new level of harassment. When I am on a phone call, a robocall will come in and interrupt the call either by interrupting with loud noises or cutting off the call completely. The new call blocking features from Verizon do not work on the S5. We will not accept that as a condition of fixing this problem, that we buy a new phone. For all I know Verizon is responsible for the robo calls to get me to give up and buy a new phone. If I buy a new phone it will not be from Verizon! Callers should not have the ability to cut off calls.

And, I should be able to talk with a human being at Verizon Customer "Service."