Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.
New Customer, Billing, BOGO and Rebate issues.

Recently switched to Verizon from T-Mobile.  Bought 2 iPhone 12 Pro Maxs on a BOGO they had running before christmas. Store rep setup account with a pick up and a ship to home. Then tried canceling the shipped phone. Said it was canceled and handed me another phone in store. 4 days later received the phone in the mail. Sent the phone back to Verizon and they disqualified my BOGO credits. 

Also applied for $250 gift card rebate and was told no because i have no phone under my line. 

Bill has been messed up since the beginning. Also being told to go back and forth with chat support and back to the store. No one can seem to help. 

Is this normal for new customers to deal with? And who do I find that can help fix my Account and Bill????

Who I have the same questioned this topic