on 02/01/2021 at about 2:20pm Pacific time I spoke to a Rep about some fees and she did not want to help. Her name is Gloria she is the manager of the call center. She kept raising her voice and did not want to hear my issues. Also we have been hit with covid and I still managed to pay my bill. I was late and got my line disconnected for a few hours and paid right away so I got a disconnection fee as a loyal customer of over 10 years I asked if those fees can be removed. She kept complaining that they helped people because of covid but not once did I get help. I also told her I was going to disconnect my service for my bad experience with her and she just said it was fine. She also called me the customer IRRESPONSIBLE. I ended the call with her and called again I spoke to a new rep and all they had to do was transfer me to financial services and they were glad to resolve my issue. Tamara from call center gladly transferred me to Stefanie in Financial services and she removed those fees right a way with out asking a thing. It is crazy how I got to experience the difference between customer service. I have never wrote a bad review but this was a must I really dont think Gloria is fit to be a manager.
