Who I have the same questioned this topic

This has been totally ridiculous. I have been trying since October to try to get a mobile + home discount. I have been given a run around for 2 weeks, spent over 8 hours trying to talk to someone who can help me. I was given incorrect information by the service coordinator when I enrolled regarding my discounts, I have been unable to talk to someone who can give me a straight answer, and I have not received the return communication I was promised, ie phone calls from a supervisor. I am so beyond frustrated and have wasted so much time with this garbage. The automated system then had the audacity to ask for a review when they couldn't help me and I was STILL on the phone with the customer service rep. I am so beyond disgusted and frustrated with VZW and their entire system. I'm going to be telling everyone to stay away from Verizon. Absolutely ridiculous.