Who I have the same questioned this topic

I was just charged 240.00 in reconnection fees. We are in the middle of a pandemic and money is tight so this isn't helping any. My bill usually averages 400.00 a month and I have never had service disconnected before and I have been a customer for about 6 years. I spoke with financial services and they said they couldn't do anything about it. Well I can. Time to switch carriers. Rant over.