I purchased the network extender in September and I literally took it out of the box and plugged it into my wifi router and it was working great. All the sudden on 12/29 it stopped working with no changes on my end. It would connect for 5-10 mins then disconnect and continue in that cycle until it would not connect at all. After several calls and making the recommended changes to the settings on my router, I was sent a new box. The new box will not move past the connecting to SeGW server please wait step. Verizon tells me it is a Spectrum issue and Spectrum is telling me it's a Verizon issue. Any suggestions? Spectrum has been out to my home and fixed a signal issue we had but it still does not work. I am at my wits end dealing with this for over a month now. I live in a dead zone and really need my extender to work.