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Email to SMS and MS not working


I am having an issue with SMS and MS emails not being sent out to Verizon phones from a Building Management System. All normal emails send out correctly and I am also able to send out texts to AT&T phones, but using either and do not work.

Looking through past threads I am not seeing too many helpful remedies to the situation and could use some help. All emails from the BMS are sent through an SMTP server.

Who I have the same questioned this topic