I'm upgrading from an iPhone 6s to a Samsung A51. (Galaxy A series is not an option on your drop down menu) IS THERE ANYTHING ELSE YOU CAN POSSIBLY DO TO MAKE THE PROCESS HARDER? I logged into my account, chose to pick up the phone at the Norfolk VA Verizon Store, chose a phone, chose options, entered my CC info, attempted to enter my phone number and had to wait to receive a text of a security code. Retrieved the text, went back to my account and had to start all over again TWICE! Started a chat with one of your representatives. They were going to complete my purchase. Unfortunately they chose a different phone, different color, different capacity, different price. I cancelled that and went back to the online purchase. Ticked thru everything, re-entered my info, another security code, finally got to confirm the order and BAM! Instead of a pickup, the phone will be delivered on Sunday. NOT WHAT I WANTED! WHY does your process require that I verify my phone number in the middle of a purchase? YOU'VE BEEN BILLING ME AT THAT NUMBER FOR OVER 10 YEARS! All I wanted was a new phone, pick up tomorrow. I already had an appointment at the Norfolk store. This could have been so much easier. And it will be next time, when I switch to AT&T!
