Who I have the same questioned this topic

IF YOU'RE CONSIDERING TRADING IN A PHONE TO VERIZON, READ THIS FIRST!!

Sent in a perfectly fine phone for a $750 trade to sign up with Verizon. 2 weeks later they tell me my old phone I traded in doesn't work and has a cracked screen. Sent me a pic of a phone (allegedly my trade in phone) that looked like the screen was shot with a BB gun. They then offered me $46 instead of the $750. I sent in a phone I babysat for 2 years with zero cracks and 100% worked fine.  I have zero recourse from Verizon on this issue. So now I'm stuck in a $704 hole.  Customer service is the worst and zero help after 4 hours. I even offered to sent them my brand new S 21+ back in exchange for my damaged phone... they declined. Unreal.