Who I have the same questioned this topic

So lets talk about how Verizon promised 3 promotional deals and took trade in phones....but never gave $ for the promotion or the phones....its been 5 months of calling WEEKLY. Basically wished we never switched off of SPRINT. They at least gave us what was promised. 

Let’s get into it

Oct ordered two Samsungs (promo get two for $200). And 4 Iphone 12s (promo $100 to switch and $150 if you got the new iPhones). We got the Samsung but they somehow messed up up the number transfer and gave the two phones brand new numbers. They told us there was nothing they could do and we had to wait a month to get our original numbers back. Also the promo wasn’t on the bill.....should have seen that as a sign. After a month our IPhones came in. After we activated them we called to switch the number of the Samsung’s. BUT when they did this they didn’t “merge” the accounts they put the Samsungs on one account and the iphones on another....under the same name. meaning we would need to pay for a 2 line ($65 monthly) and a 4 line ($55 monthly) even though we had six phones and it was their fault. After calling many times! They finally gave us the money back and said we had to wait another month to merge the accounts. Meanwhile we sent in our IPhone XR’s for trade in. Eventually we got emails confirming our trade in values (Full $550 for each phone).

After dealing with that headache we decided to work on the samsung promos. We called every month, the person always said its all good should see it in the next bill....NOPE! 

We also called about not getting the switch offer promo ($150 per line) or the getting the new iPhones ($100 per line) promo. After being on hold for over 2 HOURS each time. Got the same “you should see it next month excuse”

In Jan one of the iPhones had the trade in and one of the Samsung’s had the promo. So we called about getting the rest....you can see where this is going. Yet another 2 hours on hold and we get the “We fixed it you should see it on your next bill”.

Welp in the next bill they TOOK AWAY the one iPhone trade in and samsung promo we did have!!!! 

Now its 5 months later and still no trade in or promo money. 

DO NOT GET VERIZON! They do not honor their promotions. And you can have email confirmations for trade ins, but they still do not give you the money. They basically STOLE OUR IPHONES.

Also the customer service is a whole mess. After being on hold for hours you pray and hope you get someone helpful. A lot of people just said they had to go talk with their manager and then we’d be on hold for an hour.....like okay they left. We also got people who didn’t feel like being bothered and would just transfer the line over. Once we called and I was working on the issues but since its under my husbands name she said I needed my husband I told her I’d go over to him and she said “that wasn’t allowed” I explained “he’s right here” then she switched us over to the fraud department. Yep

If only I could turn back time!!!

But hoping this message can save some people out there. I’ll be letting everyone I know for the rest of my life. NEVER VERIZON!!!