Who I have the same questioned this topic

I purchased the iphone 12 mini; love the phone but the camera freezes and will not unfreeze to allow photos to be taken.  Took a couple of weeks and over 8 hours of tech support to finally come to the conclusion I needed a new phone.  Rather than replace the phone on the spot, I had to have a "repaired" phone sent to me to replace the NEW phone I just bought.  Tech support assured me I would have it the next day by 8 pm.  That was 5 days ago.  Fedex says the phone is in Memphis.....somewhere.  Verizon says not their problem, they got it to Fedex.  Lady I talked to at Verizon today said she was creating something for a process to occur and would call me back.  That was 5 hours ago.  Frustration is putting it mildly, no one cares and I'm out the price of new phone.  Very upset and disappointed in Verizon's lack of response or concern.