Who I have the same questioned this topic

We live and work within the same city. We constantly live with 1-2 bars of service. We use the internet extensively to include our hotspots. We are never able to to truly enjoy our service due to the low 4G coverage in our area. Videos constantly buffer. Lost connections with gaming services etc. I work 24 hour shifts and the use of the hotspot is key to our service. It has been so bad that we have been considering changing providers. 

We have a tower in the city and can achieve 4-5 bars if we drive right to it, but the reach just seems to be very poor. Maybe a hardware update is due to the broadcast point in our city. 

All of my coworkers that use Verizon have the same issues.