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I have seen this complaint posted on the Verizon Community many times. Frequently, there is a semi-canned response from a concerned Verizon representative, asking the customer to contact them. I have never seen, however, a posted resolution to the problem. Nearly a month ago, I contacted Verizon with this problem and spent hours working with an array of support staff and technicians. My phone has been safe-booted, re-booted, re-provisioned to no avail. I received a robo-text April 9 asking if my problem was solved. I replied no and haven't heard from them since. Does anyone know anyone who actually had this problem solved? I suspect that it's because we are on an unlimited data plan and are being pressured to upgrade or change our plan and/or phone. As a matter of fact, one of the last things I heard from one of the support staff went something like this: "I'm sorry I couldn't solve your problem. Can I interest you in one of our promotions?"