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internet issues on the play more unlimited plan
Shawnblue123
Enthusiast - Level 2

Let me start by saying I have been with Verizon for like 7 years and never had an issue with internet connectivity before. So Last month me and the wife went into Verizon just to look into the possibility of getting me a new phone as I have had the S7 since brand new when they first came out. A sales assistant ended up informing us about the unlimited plans and how they were great. Well we tried the unlimited plan about 3 years ago and the internet slowed down to a snails pace and after a week we switched to a 16 gb plan and boom internet great. So the man states that with the two higher plans which included the play more plan each line would have 50 gigs of premium data so we would not have to worry about that. Well after more discussion and getting pricing on more lines and phones, we ended up having my parents join our plan so we could all have better service with a cheaper bill. My parents were with T-Mobile since Cellular service came out so my father was very hesitant. Anyways the first month of service was normal everyone was happy. Seems like as soon as we made that first month bill payment on the new plan all 4 of us started having internet issues. Our phones will state 4g lte or 5g and we cannot get internet to work, or the phones will state no internet connection. Now we were promised that we would have great internet service and not get bammed by the whole throttled down internet deal on the unlimited plan. I called support and was told that they added an internet booster to the plan for free but it seems to not have done anything. What can be done to remedy this situation. I am very unhappy with the service right now, this is why I left T-Mobile myself and moved to Verizon to get away from bad service. I hope something can be done shortly because I ma not going to keep calling support every other day to try and get this looked into. May have to check into AT&T or Sprint next.

Who I have the same questioned this topic