Who I have the same questioned this topic

My husbands phone says extended lte but he cannot make or receive calls, texts, or access the internet. He has an iPhone 11 and I can’t get ahold of Verizon for help as he has the phone in his possession and is the head of the account and he’s at work. We have tried toggling into airplane mode and out of it, restarting his phone multiple times, and nothing is working! Help!!