Who I have the same questioned this topic

I recently switched to Verizon at the end of may. there was a $200 line switcher promo, and a $650 BYOD device promo that I was supposed to receive. I haven't been able to get either. The documentation on the offer said there would be a code on my receipt, which there is not. I contacted support and they informed me I hadn't waited long enough for the notification to appear on my account. It has been nearly a month with no indication they are coming. I called again and was told the only place that can assist me is the "rebate center" and I was given a phone number to call. This number was just the activation line for someone who has already received a card, and there was no way to talk to anyone or resolve my issue. If we could resolve this problem I would really appreciate it, this has been a pretty disappointing and frustrating way to start off as a Verizon customer.