Went to the local Verizon store to upgrade my phone on May 30th. Ended up purchasing the S21 Ultra 256gb phone. I was told they didn't have it in stock but would ship in 2 days. Well 2 days have come and gone. Checked the status of the order and now says the shipping date is June 8th. I check the status on June 8th and now says June 22nd. This is super frustrating! Is this the new normal... to pay for something and it takes a month to get to you? I've been a loyal customer for over 20 years and I feel Verizon Wireless hasn't been up front and honest with me from the get go. What is being done to resolve the issue? What is even the issue? Why don't the sales reps know what is on backorder? I could have walked out of the store with the S21 Ultra with the smaller memory but I wasn't told the one I wanted was on backorder. Can someone please give me some solid truthful answers...
