Who I have the same questioned this topic

I'm having issues with my account.  Yesterday was the 1st time I was able to view my bill. I talked with an agent but she wouldn't adjust my bill.  I went to a Verizon store today. The agent there called another agent.  1st the other agent said at 1st he would adjust my bill by deducting $50 from my bill and that I SHOULD HAVE CONTACTED them sooner. I told him yesterday was the earliest I Was able to see my bill. He then deducted a total of $107.44 off next month's bill. There is still $107.44 on this month's bill that needs to be removed. I need a number or email address to a Regional manager for Central GA