Sent our trade in phones, iPhone 6 Plus and iPhone XR, to the Verizon Dallas location in November 2020. After working with customer service for the last 6 months, still no credit. Have UPS confirmation of delivery. We were quoted $950 for trade in.
Seeing all the similar post on this issue it is not hard to figure out what is happening in Dallas.
Verizon ... do what is right for your customers ...
