Who I have the same questioned this topic

When one particular caller calls me, the call connects. I hear her fine, she can't hear me. I call her back and there are no problems. Both of us are on Verizon, both have Android phones. Problem only started this month but has continued roughly 3 weeks. I already have a  Verizon Msg: Your network ticket is NRB000010575924 . I ve been to stores and have contacted tech support. No solutions so far.