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Horrible Service to Loyal Customers - Need Corporate Escalation Path

At this point, I have spent hours on the phone with tier 1, tier 2, supervisors in technical support and supervisors in customer support about the continuous declining service I've been receiving from Verizon.  As a 21+ year loyal customer that has never once even had my service interrupted for non payment issues, it's my belief that my complaints, issues and concerns should NOT be ignored, disregarded and/or treated so cavalier.  If I'm paying the top of the echelon in cellular service monthly, I expect top of the echelon service in return both for connectivity and customer/technical support.  Since I haven't, I wish to go up the food chain until I get someone that actually cares.  This being said, what is the official email address, mailing address and contact numbers of the individual(s) that care to remedy issues for long time loyal customers? 

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